Refund Policy

This Refund Policy governs all subscriptions and purchases made for myPara products and services.

1. General Policy

myPara provides immediate access to digital legal research content, AI-powered services, and proprietary databases upon activation of a subscription. Accordingly, all subscription fees are generally non-refundable once the subscription has been activated.

By purchasing a subscription, the subscriber acknowledges and agrees to this Refund Policy.

2. Trial Access

Where a free trial or evaluation period is offered, subscribers are encouraged to evaluate the platform before purchasing a paid subscription.

No refund shall be granted solely because a subscriber decides not to continue using the platform after purchasing a subscription.

3. Eligible Refunds

A refund may be considered only in the following circumstances:

• Duplicate payment made for the same subscription.
• Payment successfully debited but the subscription could not be activated due to a technical issue attributable to myPara.
• Incorrect amount charged due to a billing error by myPara.
• Any other exceptional circumstance where myPara, at its sole discretion, determines that a refund is appropriate.

4. Non-Refundable Situations

Refunds will not be granted for:

• Change of mind after purchase.
• Partial or non-use of the subscription.
• Failure to cancel automatic renewal before the renewal date.
• Dissatisfaction arising from features that were clearly described before purchase.
• Lack of familiarity with the platform or its functionality.
• Temporary internet connectivity issues or problems with the subscriber’s device or network.
• Suspension or termination resulting from a violation of the Terms of Service or Usage Policy.

5. Subscription Cancellation

Subscribers may cancel automatic renewal at any time.

Cancellation prevents future billing but does not entitle the subscriber to a refund for the current subscription period. Access will continue until the end of the paid subscription term.

6. Processing of Approved Refunds

Where a refund is approved:

• It will be processed through the original mode of payment wherever possible.
• Refunds are generally processed within 7–10 business days, subject to the timelines of the payment gateway or banking institution.
• Applicable taxes, gateway charges or statutory deductions may be adjusted where permitted by law.

7. Enterprise and Institutional Subscriptions

Refunds for Institutional, Government, Corporate and Enterprise subscriptions shall be governed by the applicable quotation, purchase order, agreement or contract executed between the parties.

8. Contact for Refund Requests

All refund requests must be submitted through the official myPara support channels with:

• Subscriber name;
• Registered email address or mobile number;
• Invoice or payment reference;
• Reason for the request.

myPara may request additional information before determining eligibility for a refund.

9. Final Decision

All refund requests are reviewed on a case-by-case basis. The decision of myPara regarding the eligibility and amount of any refund shall be final, subject to applicable law.